Data processing

In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this via this privacy and cookie statement;

  • we limit our collection of personal data to only the personal data that is necessary for legitimate purposes;

  • we first ask you for explicit permission to process your personal data in cases where your permission is required;

  • we take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;

  • we respect your right to make your personal data available for inspection, correction or deletion at your request.

Nedac Sorbo Mascot is responsible for data processing. In this privacy and cookie statement we explain which personal data we collect and use and for what purposes, and what use we make of cookies. We recommend that you read this statement carefully. This privacy statement was last amended on 30-01-2023.

Use of personal data

When visiting our website, creating an account, placing an order in our webshop, or signing up for our newsletter, you leave certain personal data with us. You may also have provided us with information by telephone, filled out a form at a trade show, via a survey or on Facebook.

We use the following data:

  • Name and address details;

  • Phone number;

  • Email address;

  • Gender;

  • Date of birth;

  • Information about your pets;

  • Information about orders;

  • Payment information;

  • IP address;

  • Information about suspected interests in products offered by the Nedac Sorbo mascot.

We use this data for the following purposes:

  • offering the website;

  • providing access to a portal in which you can view an overview of your orders;

  • accepting and delivering your order;

  • preventing excessive lending;

  • offering our savings program;

  • sending a newsletter;

  • conducting customer research;

  • offering other relevant Nedac Sorbo Mascot products;

  • relationship management, either by post, e-mail or telephone;

  • complying with legal obligations.


To be able to place an order in our webshop, you must first register. After registration, we will store the personal data you have provided via the username (or e-mail address) you have chosen. We store this information so that you do not have to fill it in every time, so that we can contact you in the context of the execution of the agreement, invoicing and payment and to provide an overview of the products and services that you have purchased from us. .

We will not provide the data linked to your username (or e-mail address) to third parties, unless this is necessary to perform an agreement with you, or is required by law. In case of suspected fraud or misuse of our website, we may hand over personal data to the competent authorities.


We offer a newsletter with which we want to inform interested parties about our products and services. Every newsletter contains a link with which you can unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission. To make our newsletter personal, we ask for personal information, such as your first and last name, which is only used for newsletter purposes. If you have given permission for this, you can also be contacted occasionally at the e-mail address you have provided to voluntarily participate. participate in a customer survey. If you no longer wish to receive commercial information, or if you no longer want your data to be used for direct marketing purposes or customer research, you can at any time:

  • deactivate this yourself by clicking on “Change preferences or unsubscribe” at the bottom of the e-mail and indicate on the next page in the form that you no longer wish to receive e-mails, after which you send the form, or

  • make this known to us by e-mail. telephone or by e-mail. We will then turn off receiving newsletters for you.

Contact Form

We offer a contact form, with which you can ask us questions about our products. Enter your name, email address and telephone number. In addition, your question may contain personal data. We use this information to be able to handle your question or request.

Retention periods

We do not store your data longer than necessary to achieve the purposes stated in this privacy and cookie statement. We store Google Analytics data for 50 days.

Provision to third parties

We can pass on your data to the following parties (this is now necessary to be able to provide our goods and services and to better tailor the website to your wishes):

  • the party that offers the platform on which the webshop runs;

  • parties that provide mailings for us (Add to favorites & Marsello);

  • the party that offers the platform for our savings program (Marsello);

  • logistics service providers and delivery services;

  • suppliers of statistics programs (Google).

You can contact us using the details below. If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Dutch Data Protection Authority.

Contact details

Pets Unlimited

Exa 32

6902 KH Zevenaar